Shipping policy

Medallion Shop ships all items within one business day of receiving an order. You will receive notification of any delay or cancellation of your order.

Your Order Arrives Damaged:

In the unfortunate instance that your product arrives damaged, contact our Customer Service Department within 48 hours of receipt of the order for replacement parts or for a full replacement product.

Damage replacements or damage replacement parts are provided with no additional cost to our customers. Requests for full or partial credits are not available. In most cases, we may require you to take digital images (photos) of damages. Please keep the damaged items along with original packaging as we may want it back to send the replacement.

Please note that it is not recommended to REFUSE an order that has been shipped to you via USPS, UPS or FedEx due to extensive packaging damage. Often the packaging can take the brunt of the damage, the product inside could still be in proper condition. When signing for the package, please indicate if your item is damaged by writing "Package Damaged" on any acceptance forms while the delivery drivers are still at your home or location.

If an order is returned as UNDELIVERABLE due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return and our standard Return Policy is applicable on such orders. In addition to the restocking fees, the actual Shipping & Handling charges for outbound & return shipping are chargeable to your account.