Return & Refund Policy
Medallion Shop is committed to providing each customer with the highest standard of customer service.
Shopping online should come with the reassurance that you are receiving a quality product, one that provides the perfect combination of style and quality. With our 30-Day Return Policy, you should feel confident in purchasing with Medallion Shop, as we are committed to providing 100% customer satisfaction. Are you unsatisfied with the products you've ordered? We are here to assist you. If, for any reason, you are discontent with your purchase, Medallion Shop will gladly accept returns within 30 days of receiving your item(s).
It is important to note that shipping & handling costs will be deducted from your total refund; any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Return shipping charges are paid by customer. Returns shipped COD will be refused & fees incurred by the customer. Return shipping labels are not provided unless item is defective.
All returns are subject to a 15% restocking fee which will be deducted from your refund. If the returns department receives the item damaged or materially different than how the item(s) was originally shipped a 50% restocking fee will be applied. Note: WE CANNOT ACCEPT RETURNS AFTER 30 DAYS.
Procedure for Returning an Item or Order:
Contact our Customer Service Department via email firstname.lastname@example.org, with your order number & indicate the item(s) you wish to return & the reason for the return. We will then initiate the return process, send you a confirmation email that your return request is initiated, send a follow up email within approximately 48 hours, an "RMA Number," a return address, all other relevant information needed to complete your return. Once you receive the RMA email with Return Instructions, Wrap the item(s) carefully in its original condition and packaging, as all return products MUST be undamaged and in their original packaging.
The refund (less shipping & restocking fees) will be applied to your account once the return is processed in one of our warehouses. Generally following the date of arrival at our warehouse, this process is approximately 5 to 8 business days to receive return, inspect, re-stock, issue credit to original form of payment, for credit/debit card payments for your banking institution to post the refund to your account (in certain instances additional stages are required).
Contact Us: email@example.com